Frequently Asked Questions
Quick Navigation
- Order Related Questions
- Return & Modification Policy
- Shipping Information
- Custom Products & Design
- Custom Branding Services
- Payment Information
- Sample Orders
- Pricing & Terms
- Lead Times & Production
- Quality Assurance
- Company Information
Order Related Questions
Q: How can I place an order?
Answer: You can place orders through multiple channels:
- Directly from our website
- Social media platforms (Facebook, Twitter, Telegram, LinkedIn)
All contact links are available on our Contact Us page. Additional ordering methods are being added.
Q: What information do I need to place an order?
Answer:
For Individual Buyers:
- Product specifications (materials, type, quantity)
- Legal age to import products in your country
- Legal authorization to make international payments
For Businesses:
- Legally registered and recognized business entity
- Import/export authorization (if applicable)
- Standard business documentation
Q: What is the Minimum Order Quantity (MOQ)?
Answer:
- Standard Items: 100 pieces per item (fills one carton)
- Complete Kits with Accessories: 50 pieces minimum
- Recommended Order: 100 pieces per item for balanced pricing and shipping efficiency
Pricing Tiers:
- Standard orders: Regular wholesale pricing
- Best Pricing: 3,000+ pieces per item (lowest factory price)
- Complete kits: Flexible adjustments available
Note: Higher quantities result in lower per-unit costs due to economies of scale.
Return & Modification Policy
Q: Do you accept returns?
Answer: No, we do not accept returns.
Q: Why don’t you accept returns?
Answer: As manufacturers, we offer direct factory pricing without retail markups. This pricing model does not include provisions for returns. All orders are manufactured specifically for each customer’s requirements.
Q: What if an item is defective?
Answer: We perform comprehensive quality checks before shipping. However, if a defect is due to our error, we will credit the value of the defective item(s) toward your next order.
Q: Can I cancel or modify my order?
Answer:
- Before Processing: You have 24-48 hours after payment to cancel or modify your order
- After Processing Begins: No changes can be made once manufacturing starts
- To Modify: Email us at [email protected] with your order number
Q: What if I ordered the wrong item?
Answer: Contact us immediately at [email protected]. Changes can only be made before the “Processing” status is updated.
Q: What if I provided the wrong shipping address?
Answer: Contact us via email, WhatsApp, or Telegram with your order/invoice number. We can update the address only before the package is handed over to the shipping company. After that, you must contact the carrier directly to make changes.
Shipping Information
Q: What shipping methods do you offer?
Answer: We offer flexible shipping options since our prices are FOB (Free on Board). We accommodate:
- Customer’s Preferred Carrier (Recommended)
- Use your partnered shipping/cargo company
- Better control and tracking
- Direct notifications from your carrier
- Potentially better rates through your accounts
- Our Shipping Partners (if you don’t have a preferred carrier)
Q: Which shipping carriers do you use?
Answer:
Express Shipping (Fastest):
- DHL, TCS, FedEx, USPS partners
- Best for: Small to medium orders
- Typical delivery: 3-7 business days
Economy Shipping (Budget):
- Discount carriers (when available)
- Up to 50% savings on international shipping
- Trade-off: Slower delivery and limited tracking
Cargo/Freight (Bulk Orders):
- Specialized freight services
- Best for: Heavy or high-volume orders
- Advantages:
- Most economical for bulk shipments
- Reduced damage risk (no overloading)
- Industry standard for major brands
- Significant cost savings on large orders
Q: Which shipping method should I choose?
Answer:
Choose Express Shipping if:
- You need fast delivery (3-7 days)
- Order is under 100kg
- Tracking visibility is important
Choose Economy Shipping if:
- Budget is the priority
- You can wait longer for delivery
- Order value is lower
Choose Cargo/Freight if:
- Ordering bulk quantities (500+ pieces)
- Total weight exceeds 100kg
- Cost efficiency is paramount
- You’re an established business
Custom Products & Design
Q: Can you manufacture custom-designed products?
Answer: Yes, we specialize in custom manufacturing. We can produce items according to your:
- Custom designs
- Specific materials
- Brand specifications
- Unique requirements
Process:
- Provide detailed specifications and design information
- Order a sample first (highly recommended)
- Review and approve the sample
- Make any necessary adjustments
- Proceed with bulk order
Note: Sample orders are more expensive per unit but essential for ensuring the final product meets your exact requirements.
Q: What information do you need for custom orders?
Answer:
- Detailed product specifications
- Technical drawings or design files
- Material preferences
- Dimensions and measurements
- Intended use/application
- Any special requirements or features
- Target quantity and timeline
Custom Branding Services
Q: Do you offer custom branding (logo printing, etc.)?
Answer: Yes, we provide comprehensive custom branding services.
Q: What types of branding do you offer?
Answer: We offer multiple branding methods including:
- Screen printing
- Heat transfer printing
- Sublimation printing
- Laser engraving
- Embossing/debossing
- And more
The specific method depends on the product material and your design requirements. We’ll recommend the best technique for your needs.
Q: When should I provide branding information?
Answer:
- At Order Placement: Add branding request in the order notes
- Immediately After Ordering: Email your logo/artwork files to us with your order number in the subject line
- Timing is Critical: Branding must be applied during manufacturing (raw material stage or before final finishing)
File Requirements:
- High-resolution vector files preferred (AI, EPS, PDF)
- Minimum 300 DPI for raster images
- Include color specifications (Pantone codes if applicable)
Q: Is there a charge for custom branding?
Answer:
- Most branding types: Included at no extra charge (for orders of 100+ pieces)
- Complex or specialized branding: Additional charges may apply
- Factors affecting cost: Material type, branding complexity, number of colors, placement
We’ll provide a detailed quote before proceeding.
Payment Information
Q: What payment methods do you accept?
Answer: Currently, we accept bank-to-bank transfers (wire transfer/SWIFT).
We are actively working to add more payment options including:
- Letter of Credit (L/C)
- PayPal (for smaller orders)
- Credit card processing
- Trade finance options
Q: What are your payment terms?
Answer:
Small Orders (Less than 50 pieces):
- 100% payment required upfront
Standard Orders (100+ pieces):
- 50-70% deposit required
- Balance before shipping
Large/Established Customers:
- Custom payment terms available
- Contact us to discuss options
Click here for detailed pricing policies
Q: Do you accept Letters of Credit (L/C)?
Answer: Yes, we can facilitate L/C transactions for qualified orders. Please contact us to discuss L/C terms and requirements.
Sample Orders
Q: How can I order samples?
Answer: You can order samples through any of our communication channels:
- Facebook, Twitter, Telegram, LinkedIn
Visit our Contact Us page for all contact links.
Read more about sample ordering policies
Q: What is the cost of samples?
Answer: Sample pricing is higher than bulk pricing because:
- Individual production setup
- Limited quantity
- Full quality control process
- Express handling
However, samples are a valuable investment to ensure product quality before placing bulk orders.
Q: How long does sample production take?
Answer: Standard sample lead time is 7-14 business days, depending on product complexity. Custom designs may require additional time.
Pricing & Terms
Q: What do your prices include?
Answer: Our prices are FOB (Free on Board) by default, which includes:
- Product manufacturing cost
- Quality control
- Standard packaging
- Documentation and invoices
- Delivery to port/carrier
Not Included in FOB:
- International shipping costs
- Import duties/taxes
- Customs clearance fees
Q: Do you offer other pricing terms?
Answer: Yes, we also provide:
- CFR/C&F (Cost and Freight): FOB + sea freight to destination port
- CIF (Cost, Insurance, and Freight): CFR + insurance coverage
Contact us to discuss the best terms for your order.
Q: Are there any hidden charges?
Answer: No. All charges are clearly itemized on your invoice. We maintain complete transparency in our pricing.
Q: Do you offer discounts for large orders?
Answer: Yes, our per-unit price decreases significantly with volume:
- 100-499 pieces: Standard wholesale pricing
- 500-2,999 pieces: Volume discount pricing
- 3,000+ pieces: Maximum discount (factory price)
Contact us for a detailed quote based on your specific requirements.
Lead Times & Production
Q: What is your production lead time?
Answer:
- Standard Items (in stock): 3-5 business days
- Made-to-Order (standard designs): 15-30 business days
- Custom Products: 30-45 business days
- Large Orders (5,000+ pieces): 45-60 business days
Lead times vary based on:
- Order quantity
- Product complexity
- Customization requirements
- Current production schedule
Q: What is your production capacity?
Answer: Our monthly production capacity is approximately 100,000 pieces for standard items. For complete kits with multiple accessories, capacity is adjusted based on complexity.
Q: Can you handle rush orders?
Answer: Rush orders may be possible depending on our current production schedule. Rush fees may apply. Contact us to discuss your timeline.
Quality Assurance
Q: What quality control measures do you have?
Answer: We implement comprehensive quality control at multiple stages:
- Raw material inspection
- In-process quality checks
- Pre-shipping final inspection
- Compliance with international quality standards
Q: Are your products certified?
Answer: Yes, we maintain relevant certifications for our products. Visit our Certification page for detailed information on available certifications.
Q: Can I inspect products before shipping?
Answer: Yes, we welcome:
- Third-party inspections
- Customer visits to our facility (by appointment)
- Pre-shipment inspection services
Please arrange inspections at least 48 hours before scheduled shipment.
Company Information
Q: Where is your company located?
Answer: We are based in Sialkot, Pakistan – the world’s center for surgical instruments and sports goods manufacturing.
Q: What is your complete address?
Answer: Asian Panorama Private Limited
AILC Building, Harrar
Wazirabad Road
Sialkot, 51310, Punjab
Pakistan
Q: Are you a registered and verified company?
Answer: Yes, we are officially registered with relevant government authorities including:
- Securities & Exchange Commission of Pakistan (SECP)
- Federal Board of Revenue (FBR)
- Sialkot Chamber of Commerce & Industry
Visit our Verification page for complete documentation and verification links.
Q: How long have you been in business?
Answer: Asian Panorama Private Limited was founded in 2014. Our leather manufacturing partner, MTC, was established in 1984, bringing over 40 years of leather craftsmanship experience.
Q: What products do you manufacture?
Answer: We specialize in four main categories:
- Surgical & Dental Instruments (70,000+ items)
- Veterinary Instruments
- Beauty Instruments & Tools
- Leather Products (jackets, gloves, bags, tool belts)
Still Have Questions?
If you didn’t find the answer you’re looking for, please contact us:
Email: [email protected]
Website: Contact Us Page
Our team typically responds within 24 hours during business days.